Privacy Notice | Service Finance Company

Why?

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

What?

The types of personal information we collect and share depend on the product or service you have with us. This information can include:

Social Security number and Income
Account balances and payment history
Credit history and credit scores

When you are no longer our customer, we continue to share your information as described in this notice.

How?

All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons SFC chooses to share; and whether you can limit this sharing.

Who is providing this notice?

Reasons we can share your personal information

Does SFC share?

For our everyday business purposes
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus.

Can you limit this sharing? No

For our marketing purposes
to offer our products and services to you.

For joint marketing¹ with other financial companies

For our affiliates’² everyday business purposes
information about your transactions and experiences.

Can you limit this sharing? No

For our affiliates’² everyday business purposes
information about your creditworthiness.

For our affiliates² to market to you

For nonaffiliates³ to market to you

What we do

How does SFC protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

Your personal information is accessible by appropriate personnel who have a business need for your personal information. We provide training and communications programs to educate our personnel about the meaning and requirements of this notice.

How does SFC collect my personal information?

We collect your personal information, for example, when you

Apply for a lease or loan.
Give us your contact information.
Pay us by check.

We also collect your personal information from others, such as credit bureaus, affiliates², or other companies.

Why can’t I limit all sharing?

Other important information

You may have other privacy protections under some state laws. We will comply with applicable state laws as to information about you, including medical information.

Do Not Call Policy

This notice is SFC’s Do Not Call Policy under the Telephone Consumer Protection Act. SFC abides by all federal and state regulations on telephone usage, including the maintenance of an internal Do Not Call List. Consumers who ask to be included on SFC’s internal Do Not Call List will be removed from future campaigns. This opt out will remain in effect unless the consumer opts back in. If you prefer not to receive marketing calls from SFC, you may be placed on our internal Do Not Call List by calling SFC at (866) 703-3140.

SMS Wireless Policy

Please select your state of residence

We do not share any of the personal information that we collect about you with non-affiliates without your express written consent, except as permitted by law. We share personal information among affiliates as permitted. We will limit sharing personal information among affiliates to the extent required by law. For information on our compliance with consumer rights laws, including the California Consumer Privacy Act (CCPA), please visit CCPA Notice at Collection.

The following additional provisions apply to you: (1) except for the provisions in this Statement that are applicable to residents of California, Nevada, Texas and Vermont, this Statement fully applies to you; and (2) qualifying language in this Statement such as “except as otherwise permitted by law or regulation” or “as required by law” refer to New Jersey and Federal law, and are not intended to address the enforceability or applicability of this Statement in other jurisdictions.

We are providing this notice under Nevada state law. If you prefer not to receive marketing calls from Truist, you may be placed on our internal Do Not Call List using the option above (see Do Not Call Policy). For more information on this Nevada law, contact the Bureau of Consumer Protection, Office of the Nevada Attorney General, 100 N. Carson Street, Carson City, NV 89703; Phone: 702.486.3132; Email: aginfo@ag.state.nv.us

For questions or complaints about your retail installment contract, contact Service Finance Company, LLC at (866) 703-3140 or mail to Service Finance Company, LLC, Attn: J. Johnston, Texas Privacy, 555 South Federal Highway, Suite 200, Boca Raton, FL 33334. The Office of Consumer Credit Commissioner (“OCCC”) is a state agency, and it enforces certain laws that apply to this contract. If a complaint or question cannot be resolved by contacting Service Finance Company, LLC, you can contact the OCCC to file a complaint or ask a general credit-related question. OCCC address: 2601 N. Lamar Blvd., Austin, Texas 78705, (800) 538-1579. Fax: (512) 936-7610. Website: occc.texas.gov. Email: consumer.complaints@occc.texas.gov.

1 - Joint Marketing - A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
SFC doesn’t jointly market.

2 - Affiliates - Companies related by common ownership or control. They can be financial and nonfinancial companies. SFC is a subsidiary of Truist.
Our affiliates include financial companies with Truist in their name such as Truist Investment Services, Inc., and financial companies such as GenSpring Holdings, Inc.,Regional Acceptance Corporation, MBT, Ltd., and GFO AdvisoryServices, LLC.

3 - Nonaffiliates - Companies not related by common ownership or control. They can be financial and nonfinancial companies.
SFC does not share with nonaffiliates so they can market to you.